JMESI-US015 JMESI - Effective Communication (1 hr)

The first lesson describes a communication model and barriers to effective communication. In addition, the lesson identifies characteristics of open versus defensive communication. The second lesson provides guidelines for effective communication. It also discusses various communication methods (e.g., face-to-face, telephone, etc.) and verbal and nonverbal communication. The third lesson discusses different communication situations, characteristics of 'I' messages, and how to give constructive feedback. In addition, the lesson discusses active listening.